Frequently Asked Questions

Airplanes

Routes

Booking, Cancellation and Refund

Photo, Video and Mobile Devices

Getting to the place

Safety and Licensing

What airplanes do you have? Are they new?

We are flying Aeroprakt A22L2 ultralight airplanes, manufactured in 2015 in Ukraine.

How long can the airplane stay up in the air?

We take no flights longer than 3 hours because of safety reasons.

How many passengers the plane can take?

This airplane can take only one passenger, sitting side-by-side with the pilot.

Where do you normally fly?

We normally fly to the east of SiemReap, from TonleSap shore in the South to Phnom Bok in the North.

Can you fly me to some other airport?

Normally we make no passenger transportation. For you it will be easier to buy a normal passenger plane ticket.

Can I fly my own route?

Yes, we can make a special route for you, if you call us in advance(normally 2-3 days before the flight) and explain your idea.

How to fly a big company?

We provide a comfortable waiting area at our airfield. In one day we can arrange up to 10 20-minute flights

How to book a flight?

There are 3 ways to book a flight with us online. In all three cases we will reply the same day to set up details.If you are already in Siem Reap, you may call us directly or ask for our promotions in the tour company nearby.

How can I have better price?

Normally we have discounts for the customers, who found us over the internet. You may also follow our mailing list to know about discounts and promotions.

How do I pay the flight?

If you use no tour agency, you pay directly at the airfield after the flight.

Why can the flight be cancelled? Will I have my money back?

Flight can be cancelled because of weather(strong wind, rain or thunderstorm), airspace restrictions(we are operating in SiemReap Aeroport area, so we have to comply with their instructions), or poor runway condition(heavy rain all the night long before the flight). In these cases you full money back.

How can I cancel the flight?

Best of all is to call us directly to cancel, one day before the flight.

What license do you operate under?

We are operating under the license of Aerocambodia Airlines Inc.

Does your company have insurance?

Yes. Our airplanes, passengers, pilots and third parties are covered by a standard aviation insurance. Ask our staff if you have additional questions on it.

What qualification does your staff have?

Our planes are flown and serviced by European personnel only. All our pilots are qualified and certified for commercial air operations, engineers are certified for maintenance of this particular type of engine and fuselage. All maintenance is made according to manufacturer-approved procedure, only genuine spare parts are used.

What languages do you speak?

We speak English and Russian.

What if something goes wrong in the air?

If we have any doubts about safety of your flight, it will be cancelled almost for sure.

When do you start to fly?

We start our flights at 7:00. In exceptional cases we can start at dawn, around 6:00. You need to be at the airfield 15 min before the flight. Flights are finished around 10:00, depending on wind conditions.

What if I'm late?

Flights are finished around 10:00, depending on wind conditions. If you are late to your flight, try to contact us as soon as possible and be prepared that there will be other people going to fly after you. Your flight may be moved or even cancelled.

Do you have a pick-up service?

Sorry, no. There are too many various "Angkor hotels" in Siem Reap to guarantee that we can find yours. And also, it is very simple to explain where we are to any tuk-tuk driver: just tell them that you need to pass the Apollo Plaza and then turn right. Feel free to call us if you get lost.

How to find your place? Are you there all the time?

Our airfield is 3km east from Siemreap River, right turn after the Apollo Plaza (this is a place known to every tuk-tuk driver ). Also, take a look at the map below. Note: we are not sitting there all the time, so please, let us know about your visit first

How to find you on social networks?

We are available on Facebook, Instagram, TripAdvisor and YouTube. Please, see the social buttons at the end of the page.

Can I use professional camera?

Since we have a closed-cockpit airplanes, there are almost no restrictions on size of your camera. It should not interfere with pilot's control movements. Also we have a special window on passenger side for better filming quality.

Can I use GoPro?

Yes. You will have possibility to mount it either inside or outside the airplane.

Can I use mobile phone or tablet camera?

We have no restrictions on using tablets or mobile phones in the airplane.

Do you make special tours for photographers?

If you want to make a special photo flight around specific temples or sites, you may call us in advance(2-3 days before the flight) so we can arrange the flight for you. You will discuss the flight directly with the pilot to ensure best quality of your aerial shots.